Consumer Advice
Consumer Protection
Look for the DSAA Logo
Check whether the order form and literature, shown to you by a salesperson, carries the DSAA logo. This will tell you if the organisation is a DSAA Member.
Our Code of Practice protects you:
- Salespersons will tell you who they are, why they're approaching you and what products they are selling. You will also be given their contact information, as well as the contact information of the organisation they represent.
- All salespersons must provide accurate and truthful information regarding the price, quality, quantity, performance, and availability of their product or service. They will also tell you about any warranty or guarantee that applies and explain how to return a product or cancel an order.
- You will receive a written receipt, in language you can understand, with all the details of the transaction including contact information.
- Salespersons respect your privacy and will only call at a time that is convenient for you. They will always end a demonstration or presentation at your request.
- If you are ever not satisfied with your shopping experience there is a reliable, impartial system in place for resolving issues. Click here for more information.
What we expect from our Members
- Truthfulness and openness in all recruitment advertisements.
- Reasonable investment costs to start up a business.
- Proper contracts, contract cancellation rights and product buy back rights.
- Basic training will be provided to new salespersons as part of any initial investment.
- Prompt payment of commissions and bonuses and provision of regular and comprehensive statements of account.
